Thank you for shopping with Micter! We aim to provide a smooth and transparent shipping experience. Please review our shipping policy carefully before placing your order.
1. Order Processing Time
- Orders are processed Monday through Friday, excluding holidays.
- We will ship your order within 2 business days after it has been placed.
- Orders are typically shipped the next business day after processing.
- Please note that we do not ship on weekends.
2. Shipping Methods & Costs
To the USA
- Standard Shipping (10–15 business days): $5.99
- Express Shipping (3–7 business days): $7.99
- Free Standard Shipping on orders over $79.99
To Other Countries
- Standard International Shipping (10–25 business days): $5.99
- Shipping costs may vary slightly depending on your location and order size.
Note: Delivery times are estimates and not guaranteed. External factors such as customs clearance, carrier delays, and local delivery issues may affect actual delivery times.
3. Customs Duties & Taxes
- International customers are responsible for any customs duties, taxes, or import fees charged by local authorities.
- These charges are not included in the product price or shipping fees shown on our website.
4. Shipping Locations
- We ship worldwide to most countries.
- Orders to the United States and Spain are often fulfilled from local warehouses when available.
- International orders are usually shipped from our central facility in China.
5. Multiple Items in One Order
- If your order contains multiple products, they may be shipped separately based on availability or warehouse location.
- You will receive individual shipping confirmation emails for each item.
6. Changing Shipping Address
- Please make sure your shipping address is correct before placing your order.
- Once your order is shipped, the address cannot be changed.
- Incorrect or incomplete addresses may result in delays or failed deliveries. Additional shipping fees may apply for re-delivery.
7. Lost, Delayed, or Wrong Items
- If you haven’t received your order after the estimated delivery window, or if you received the wrong item, please contact us immediately at support@micter.com.
- Be sure to include your order number and any relevant details.
- We will work quickly to resolve any issues.
8. Additional Notes
- If you do not receive a response from us within 24 hours on weekdays or 48 hours on weekends, please check your spam/junk folder.
- Local customs inspections or public holidays may cause additional delays.
- Your order may be delivered by your local postal service or a third-party courier, depending on your location.
We appreciate your trust in Micter and are always here to help with any questions. Thank you for your support!