Overview
Micter Warranty & Return Policy
Thank you for choosing Micter! We are committed to providing high-quality products and excellent customer service. To ensure a great shopping experience, here are the details of our warranty, return, and refund policy:
Warranty Coverage
- Warranty Period: Micter offers a 3-year limited warranty for all new products purchased directly from our official website.
- What It Covers: Our warranty covers any quality-related issues with the product, ensuring your satisfaction.
- International Support: Micter provides worldwide warranty coverage. No matter where you are, we are committed to helping you resolve any product-related concerns.
Return Policy
- Return Window: We offer a 15-day return window for items with quality-related issues. You must contact us within 5 days of receiving the product to initiate a return.
- Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Required Documentation: You will need to provide photos or videos showing the quality issues with the product. Without these, the return will not be accepted.
- Non-Qualifying Returns: Returns will not be accepted for damage caused by the user or by force majeure (e.g., natural disasters).
- Shipping Costs: You will be responsible for both the original shipping costs and the return shipping costs.
- How to Return: Please contact us at support@micter.com with your order number and a description of the issue. Once we confirm the issue, we will guide you through the return process.
Order Cancellation
- Cancellation Criteria: If your order has not yet been shipped, you can cancel it by contacting support@micter.com. Please provide your order number for faster processing.
- After Shipment: Once your order has been shipped, cancellations are no longer possible.
Refund Policy
- Delays or Lost Orders: If your order is delayed or lost, please contact us immediately. We will provide a solution after confirming the issue.
- Refund Process: Once your return is confirmed, the refund will be processed to the original payment method. Please allow 3-5 business days for the refund to appear in your account.
- Refund Limitations: Refunds will not be processed for issues caused by incorrect shipping information provided by you, or due to circumstances beyond our control (e.g., customs delays, natural disasters).
Contact Information
If you have any questions about our warranty, return, or refund policy, please don’t hesitate to reach out to us at support@micter.com. Your satisfaction is our priority, and we’re here to assist you every step of the way.
Note: By purchasing from Micter, you agree to our warranty, return, and refund policy as outlined above.