Get In Touch

+458 800 6098

Customer Service: support@micter.com
Marketing: marketing@micter.com

1569 Ave, New York,
NY 10028, USA

Drop Us a Line

Frequently Asked Question!

How do I cancel or change my order?

Orders may be canceled before processing or shipping. If you wish to cancel, contact us as soon as possible.
Please note:
·A $0.65 cancellation fee applies to all canceled orders
·Once your order is packed or shipped, cancellation is no longer possible

Can I change my shipping address after ordering?

Once your order is processed or shipped, we cannot change your shipping address.
Please always use a residential address rather than a business address, as customs processing time can vary.

When will my order be processed?

Orders are processed Monday to Friday (excluding holidays).
·Processing time: 2–3 business days
·Shipping time: Begins the day after processing
We do not ship on weekends.

What payment methods do you accept?

We accept:
All major credit cards (Visa, Mastercard, AMEX
PayPal
We do not accept bank transfers, checks, COD, or money orders.

How do I return an item?

Contact us within 30 days of receiving your order. Provide your order number and reason for the return.
·All items must be in original condition and packaging
·Returns must be approved by our support team before shipping back
Some items are final sale — see our [Returns Policy] for details.

I typed the wrong email address. What should I do?

Please contact us immediately. We can update your email, name, and shipping address, but we cannot change the actual order contents once placed.
⚠️ Please ensure your shipping address is accurate and complete — incorrect addresses may result in the package being returned or lost.

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account has its perks:
·Faster checkout process
·Access to order status and history
·Get updates on new products and exclusive promotions

How long does the return process take?

Returns may take up to 14 business days after we receive your item. You will receive an email confirmation once processed.

What if I forgot my password?

Click on the “Lost password” link on the login page. You’ll be redirected to reset your password securely.

What if my item is damaged, defective, or incorrect?

If you receive an incorrect or damaged item, notify us within 7 days of receiving your package.
Include your order number and clear photos of the issue so we can resolve it promptly.

When will I receive my refund?

Refunds are issued to your original payment method:
·Credit/debit card refunds typically take 7–10 business days
·Contact your card issuer if you haven’t seen the refund after this period

How do I set my shipping address?

Please use English characters only when filling in your address. Non-English characters may cause issues with international delivery. For example, replace “ü” with “u”, or “ñ” with “n”.

How can I track my order?

Once shipped, you’ll receive a tracking email. You can also track your package directly [here]

Are there any exchange rates?

All prices are listed in US Dollars (USD). If your card is issued in another currency, your payment will be processed based on your bank’s daily exchange rate at the time of transaction.

Is my payment information secure?

Absolutely. Micter uses SSL encryption to secure your information during checkout. Your card details are transmitted securely and never stored on our servers.

What if something is missing from my order?

If an item is missing, contact us immediately. Please include your order number and a description of the issue.